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Originally Posted by sram1982

I played one of their holiday video poker bonuses, which was labeled for play on Video Poker. I won money off of it and requested several cashouts. I sent in my id, a bill, and the form they wanted me to fill out.

I logged into my account several days ago to see the cashouts were declined. When I asked their live support why, the answer I got is attached....


So he went on to claim that somewhere in the T&C it says that multihand video poker is not considered video poker, even though he could not show me where it was.

Since Video Poker is a category of game (even one listed directly in their software) and never refers to single line, this is an obvious attempt to seize my rightfully earned winnings. I played no games besides single line and multiline video poker, and I am entitled to my winnings.

What should I do? How are these guys not rogued yet?

I'm pretty sure Bryan (The Casinomeister) has posted on the site here that it's helpful to contact the Casino Rep before posting all this stuff. I know the casino REP for Shark Casino quiet well and I also know he has no problem with looking into matters such as. So I think your best bet is to contact "Phynqster".

Have a good one.