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Old 28th December 2006, 01:41 AM
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This is a very similar scenario to one I had on Mega Moolah recently which with the casino's help I took up with MG. The outcome was that MG keep detailed backend stats info on each hand/spin and a bug in the display caused a different result to be shown. They sent me the Stats info sheet from their admin system as it happens.

The standard wording is that a malfunction voids the hand so Winbig is right. Although in some instances a goodwill gesture has been known to go some way to appeasing the situation, especially in light of you finding the bug for them!

My advice would be to pursue it with Nostalgia and not MG as they will have better contacts and more interest in you. In my case, they issued a bug fix and instructed casinos to refund all losses made in the 3 days between the release of the game and the bugfix going in, although this case it is probably different. You may also find, like I did at my casino, that Nostalgia comp you for the trouble, though obviously that's down to them.
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