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Odd
Looks like they believe the fraudulent account is the genuine one if they are asking for the "other" card details. This all points to a serious fraud against you. Best save all you data and do a complete reformat and reinstall the OS. This will NOT prevent the criminals using the information they currently have. With this in mind you should inform ALL institutions you deal with and get them to verify anything with you that appears to originate from a computer.
If they have hijacked your PC, best change ALL passwords for ALL your online accounts NOW! Make it a password you have never used before anywhere.
If you have a credit reference agency that provide details to lenders, you may be able to add a note to your record that your details are being used fraudulently. The main UK agencies allow this, but many people are unaware of how they operate.
The longer the criminals are able to impersonate you, the deeper the hole you have to dig yourself out of.
With the internet dead after the quake, it is possible that the IP is being spoofed from an unaffected location, and this quake may actually be making this fraud easier, as the victims are having more difficulty accessing their online accounts.
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