Forget about the rep. If you have a legitimate complaint go straight to eCogra if the casino will not return your emails in a timely manner.
I had a Fortune Lounge casino close my account for no reason. I emailed them and they replied and stated suspicious activity. What I won a small amount and that suspicious activity? Im not sure exactly what they thought was suspicious and they never told me. Anyhow, I replied back to them that I would be filing a complaint with eCogra and a
PAB with this site, I also refered them to this message board and the complaints about the Vegas Affiliates group. They responded in less than a day saying they would be reopening my account. They just asked for verification documents. I had already sent documents in to another Fortune Casino, but obliged them and sent the same exact documents in again. They replied back that the documents were not clear and asked for color documents. I thought that was rediculus, but once I made a set of color I could really tell the difference in quality. So I sent in the color and they reopened my account.