|
It is a player specific bonus by invite only.
I have just come off the phone with customer support as was going to close my accounts with the Palace Group but they were more helpfull this time and said they would look into it.
That is all I wanted rarther than just being told "you should have read the T&C's properly" which is what I got the first time.
The bonus amount is trivial but the principle is important.
If they had bothered to check my account they would have seen that I make regular deposits and very very rarely withdraw.This is because I play for entertainment first and formost and I use bonuses as a way to extend my playing time.
If they decide to give me the bonus then Kudos to them because they are making an acception for a Loyal player.That is what customer service is all about, the personal touch.
If they dont give me the bonus then they are perfectly within their rights but I will feel under_valued and close my accounts.
|