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Dear Irene,
Thank you for your patronage at the Grand Privé Group of Casinos.
Please note that the legal gambling age at the casino is 21 years. Therefore, we are unable to activate your account.
Should you have any further queries, please feel free to contact the Support Desk, at anytime.
Kind Regards,
David Matthews
Customer Service
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Please note that you've pressed the wrong button again and sent me an email from Grand Prive, when my account is at Big Dollar. Please also note that you have allowed an apparently under-aged gambler (which I don't accept) to register, deposit and wager. The only thing you don't allow players under 21 to do is have their money back. I have 75 euros in the account you've locked, how do you propose to pay it back to me?
Irene
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GP Support <support@grandprive.com> wrote:
Dear Irene,
Thank you for your mail.
Please note that the balance in your account will be refunded back to your account.
You may send an email of request through to customer support should this not be done within the next 2-3 hours.
Should you have any further queries, please feel free to contact the Support Desk, at anytime.
Kind Regards,
Dave Jones
Customer Service
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Do you mean it will be sent back to my neteller account? Over 12 hours since your email and it hasn't arrived yet.
Irene
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So far no reply and no money. I checked the Big Dollar site, and it does say (in a corner somewhere) the following:
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Age limitation:
Play at BIG DOLLAR CASINO is restricted to individuals of legal gambling age, as determined by the laws governing the Player’s place of residence.
US state laws set legal minimum ages for placing a wager, in most cases, at 21 years of age. BIG DOLLAR CASINO does NOT accept wagers from individuals under the LEGAL GAMBLING AGE for where they reside.
In addition, no player under 21 may play at BIG DOLLAR CASINO.
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So fair enough, I should have read that and not joined. But I made an honest mistake, didn't read it, didn't know they didn't want players under 21, and joined anyway, entering my date of birth and all other details correctly. They could have noticed and pointed it out to me at any point, but they chose to only after I had made a deposit.
Can I suggest that they place the following, more accurate, warning in a prominent place on their homepage:
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In addition, any player over 18 but under 21 may play at BIG DOLLAR CASINO. Upon registering and depositing, the banking area will be closed and remain closed to such a player so that they may never withdraw any winnings or their original deposit. The player may however continue to play and lose at BIG DOLLAR CASINO until their balance reaches zero.
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