[vinylweatherman]

Hi there ####,

Thank you for emailing Belle Rock Entertainment.

We would like to apologize should this matter have caused any inconvenience.

>>Noted
You will be pleased to know that the £75 bonus was credited to your account on the 9 December 2006.

>> Yes, it was credited after I received the e-mail to tell me the claim was denied, thanks.


It is possible that you were playing on your casino account at the time that the bonus was credited. If this is the case, then it is likely that you may have mistaken the bonus credit as a win.

>> Unlikely, I didn't play a damn thing before this was sorted, this is probably from your list of standard reasons, but did you check?


You may view this transaction using PlayCheck, which is a system that records all transactions on your account, as well as all of your game play. Please reference session number 27890985 with transaction number 5593 to view the bonus.

>> I would also have been able to notice a bonus present in the account by using the EZBonus "bubble", and it was not there.
Since you have taken the trouble to identify the sessionid, you might have noticed that I had played nothing at the time, but, I understand force of habit with the mouse pointer hovered over the list of standard excuses, so easy to make that click subconciously.

We trust that this will confirm the bonus for you, and would like to wish you best of luck with your future play with us.

>> I am happy in this regard, but if it didn't take 3 days to turn around support queries, and your automated system didn't fire off rubbish in the meantine, there would have been no inconvenience, no need of an apology, and I would have been playing on my account rather than twiddling my thumbs and starting this thread!

>>Merry Christmas to all at BelleRock, steady on the liquid celebrations, wine, beer, lager, spirits, oil - whatever takes your fancies.