Here is another example of BelleRock top notch CS!!!!
1) I deposited for the UK only Right Royal bonus.
2) The deposit reflected in the account, and I logged off.
3) I claimed on the website claimform
4) Next day, I got the claim back:-
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Thank you for claiming the Right Royal Bonus at River Belle Online
Casino. Unfortunately, your claim was denied because of the
following reason(s):
To be eligible for this promotion, you are required to purchase $10.00 during the promotional period. Please note you have either purchased less than the required amount or missed the promotional period. You may also have claimed your bonus before your purchase reflected in your Account - if this is the case please reclaim before the promotional period ends.
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5) I emailed back correcting them about this, and that I had deposited.
They chose to ignore this e-mail, so I decided to simply claim again
6) To which I got this (next day)
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Thank you for claiming the Right Royal Bonus at River Belle Online
Casino. Unfortunately, your claim was denied because of the
following reason(s):
You were already awarded a promotion on the Saturday, December 09, 2006.
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7) Despite the "red haze", I noticed the date, too late to have been referring to the previous claim to have been credited when it had been rejected (the initial cause of the red mist). I checked my account and indeed it HAD been credited.
8) However, I then got this that directly contradicted the previous email
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Congratulations, your claim for the Right Royal Bonus
has been successful.
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At this point, the red mist cleared, but I am annoyed at the total LACK of a human being in this entire affair. Have they now gone robotic entirely at CS HQ?
All replies were from "Sebastian", the "Oliver Curran" of RiverBelle. I wonder if he is an advanced model, or a prototype! From what I have seen, they would be better off getting hold of a few RoboSapien Mark II for the new year
.....
Disengage.Rant(CS, automated, crap, fortheuseof)
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