Here's your response rmarrandino:
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I have had a look at the players withdrawal and it would seem that the Withdrawal was made on the Friday. Our accounts team
received the request on Monday, however an ID request from the player was not placed till today (Tuesday). Unfortunately as accounts do not process cash out requests over the weekends there is sometimes a small backlog over the weekends.
For this reason the player was not sent an request for ID over the weekend or Monday.
However once we do have the required
identification from the player we shall promptly make payment.
As for the comments about counting wagers, the system does indeed work, however it is not accessible 24 hours a day as it is not yet on the production system. The reason behind this is simply waiting for new systems to be put in place, which we are actually working through this week.
Also we have checked the emails and it appears that all emails have been responded too.
We recommend to all our players that if they do have any problems, that it is actually best that they contact management. All emails that come in for management are forwarded immediately to us, and we are sure to action it immediately.
Going via forums unfortunately is probably the slowest avenue for response and nor can we discuss in detail with any other party the players account. The small amount of information I have provided is about the extent at which I can discuss it.
You may want to add me to your MSN if you use it, you can reach me on
jcisco@firebrandinteractive.com I usually available 24 hours a day if you have any enquires or wish to bring anything to my attention.
Kind Regards,
John Cislowski
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