Dear Casinomeister Members,
This is Christopher DiAngelo with the VIP Lounge Casino. I have just gotten word of this incident from <b>amatrine</b> directly and sent her a reply on it. I have pasted this reply for you all below. I hope this will help to clear up all confusion for everyone here...
Dear amatrine,
I have looked into your account as well as the post that you directed me to on Casinomeister. This withdrawal had been denied by me as you did not meet the requirements associated with the bonus that you redeemed. I have posted the link for the actual mail that we sent out with these Thanksgiving Specials for you below...
http://www.viploungecasino.com/mail/...sgiving_m.html
I have also looked into the chat session that you had with our representitive Samantha on Thanksgiving. I have pasted that for you below..
Chat start time 20:30:40 11/23/2006
info: Your VIP Lounge Casino Issue ID for this chat is XXXXXXXXXXXXX.
[21:02:23] amatrine: Hi, I emailed a few hours earlier about the reload bonus advertised on the front page and then made a deposit, but havnt heard back or recived the bonus.
[21:03:42] Samantha: Ok Let me check your account
[21:04:24] Samantha: Ok, I'll give you the bonus on the last deposit
[21:04:36] amatrine: ok thanks
Unfortunately, it looks like she did not even discuss the bonus that she was going to place in your account with you. I am very sorry for this and am going to make it right. I have placed the $640.00 back in your account and you are entitled to withdraw the full $660.00 that is in there now. I cannot request XXXXX withdrawals for you manually, so you are going to have to go back into the casino and request it yourself from the cashier. I will try to make sure that this withdrawal is paid out to you as quickly as possible and that you will have no other problems with our casino from this point forward. I will also be speaking with Samantha about the importance of being clear on all promotions that are offered with us.
Thank you very much for your patience in this matter and I would like to the take the time to apologize to you again. If there is anything else that I can do for you in the future, please let me know. Have a wonderful day and congratulations on your win.
Best wishes,
Christopher DiAngelo
VIP Lounge Manager
Toll Free: 877-767-6929
Email:
chris@viploungecasino.com