Post Las Vegas,
Bit of a disaster, the hotel was undergoing refurbishment and the staff were worse than Casino Rewards CS on a bad day
Staff either knew nothing about the event, nor could they tell me which bar we were supposed to meet up at. They also seemed unable to count, they said only two bars existed, and I searched FOUR and still didn't find them! The Golf was lost due to staff not knowing where the "taxi rank" was, directing me instead to the opposite end of a half mile internal road (with a bend in it!).
Vinoka did NOT escape the "earful" though, as I was able to catch up with them on Saturday for the dinner and helicopter ride.
I was told that SOME changes were to be made.
1) A tweak to lower WR (possibly back to 30x), but I have not seen this yet.
2) Change to loyalty programme due to an exploit I mentioned, and demonstrated
3) Changes to tournaments (the prizes of the existing two have been increased).
4) Further competitions will be run following the World Cup and Car or Cash promotions. (No date yet available for the next one). No, I didn't win the car as well
The explanation for the tight WR was that they were hit very heavily by the "bonus whores" and introduced the rules as a deterrent to them opening accounts just for the initial bonus.
There is still this problem with the EZBonus, and their rules that all WR must be met to withdraw. Presumably this is to combat the technique of placing a big bet with D+B and cashing out upon winning. (This technique does work mathematically, and is a valid concern).
Another suggestion has been enacted, they now have a "meet the team" photo on the website, not up to 32Red level mind, but it's a start. Phone support is being introduced for VIP players. It is a case of a VIP requesting access, and they may be given the number. Hopefully, phone support will be more widely available as occasionally the E-mail and live chat system break down or clog up.