I had a good look, and the opening paragraph describes how simple and easy the bonus system is. What crap!!! On further reading, there are several types of bonuses, free chips, and Gold Points, and each have different rules, and are on different areas of the website. There is provision to have specific bonuses, including those for specific games, but the terms are not given, but are said to be listed in the coupon description. If the coupon did not come with a description, they should be bound by the general rules for reload bonuses, which does not exclude
VP. If they intended it to be slots only as stated, they should have made sure that this information was EASILY available at the point of redemption.
This casino needs to show how the information was made available at the point of redemption, or we could believe the casino management just made up new rules retrospectively to deny a withdrawal. A bit of a stupid management decision for a player who regularly deposits and loses!