[amatrine]

As you saw in my screenshot I won at Vip lounge yesterday. I have played there and lost all month and finaly won some back. Yesterday was thanksgiving and across the front page of the casino, was a banner that said reload bonus. I lived chatted and was credited the reload bonus. Before I took it, I searched the site for terms and conditions, and found that on reload it said you can only withdraw your net losses for that month.
I took the bonus. I won on it, and withdrew $660.00 dollars.
Today it was denied, they sais because I played video poker. There was no rule stating anywhere that you could not play video poker. I searched before I even took it. I also played and won most most on slots anyway, but its not the point. I just live chatted and they said that it was slots only, but there was NOTHING stating slots only. I looked at terms page for reloads and saw nothing like that. I am angry , I lost money there all month, and when I finaly win they take it away. The re said this is a managers decision and could not help me. Mabey VIPS rep can chime in and help me out. I rarley ever take a bonus, but on the reload I deposited 40 and thought what the heck. Thi si the first thime I have EVER been denied a withdrawl. In 4 years at inet I never had this problem. There were no terms posted slots only anywhere and I feel cheated. Im not a bonus abuser, and I consider myself a careful player in that i only play at respecte places, and check terms first. So I am very disapointed, and upset . Please help

Amatrine