Quote:
Originally Posted by TomT
Thanks for the support everyone... yeah, it's pretty maddening.
I just had a thought - do you think I should send an email to TajMahal Casino with a link to this thread here? Maybe if they see that I'm not taking this lying down it might light a fire under them?
Thanks
TomT
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This would be a good approach, BUT make sure you have exhausted all other avenues before doing so.
They will NEVER let you play there again once they find out about this thread, but I don't think that would worry you
They may still not budge, only a small number of players are members of Casinomeister, however posting on other forums will widen the coverage, but be patient while they have your money (it's a lot to lose).
Keep all those E-mails, and make sure that you construct a good storyline of the whole event. There are many players who take advantage of casinos by posting in forums in order to extract money that they are not entitled to, and this is something that members here have to be aware of. My own stance is "innocent before proven guilty" - the opposite to how many casinos seem to operate.
You have admitted that you got angry with staff, and probably used an "offensive" approach, however, the staff were rude and incompetent BEFORE you got angry, so they brought on the situation whereby you snapped and breached the terms.
I am surprised they didn't ask for a Notarised copy of the documents since they didn't understand the issuing system (their own admission), then they would have had the official sticker & accompanying documents notarised and couldn't wriggle out of paying so easily.