Am I being unreasonable? Here is my most recent e-mail trail:
_________________________________________________
From: Mike Gibson
Sent: Saturday, November 18, 2006 8:25 AM
To: '
PR'
Subject: RE: INSTACASH DEPOSITS
Importance: High
It has now been 10 days, and this is my 3rd e-mail with no response. I am sending this e-mail to a different e-mail address in hopes that someone will actually read it and respond.
I have a substantial amount of money that I would like to move from my Neteller account to my regular bank account, but it is tied up because of the uncleared Instacash deposits (see below).
I really need someone to respond and let me know what is going on, and when I can expect my deposits to clear.
I am being reasonable, but again, as a VIP account holder I expect to at least receive an explanation as to why my deposits have not cleared, and why I have not received a response to my previous e-mails.
Thank you.
William Gibson
________________________________________
From: Mike Gibson
Sent: Friday, November 17, 2006 8:49 AM
To: 'support@neteller.com'
Subject: RE: INSTACASH DEPOSITS
It has now been 9 days (7 business days), and my Instacash deposits made on11/8 still have not cleared my Neteller account.
Also, I have not gotten a response to my original e-mail sent almost 24 hours ago.
As a VIP account holder, I expect better service than this. I am simply asking for an explanation as to why there are suddenly substantial delays in clearing my Instacash deposits. Your own guidelines (on your website) state that it should take 4-5 business days.
I would appreciate a response.
Thank you.
William Gibson
________________________________________
From: Mike Gibson
Sent: Thursday, November 16, 2006 9:38 AM
To: 'support@neteller.com'
Subject: INSTACASH DEPOSITS
I have a VIP account (account # xxxxxxxxxx)
I’ve noticed that over the last few weeks, Instacash deposits have taken longer and longer to clear. I made 2 deposits on 11/8, they cleared my bank on 11/10, and they are still not showing as cleared in my Neteller account as of 11/16.
8 days to clear an electronic transaction is a very long time. Is there a problem? Should I expect this to be the norm in the future?
Looking forward to your response.
William Gibson