I scanned this briefly last night, then just read it again very closely now. I'm with Jetset, my blood pressure rose and the cup of coffee I just drank is churning in my stomach. IF everything that Tom has written is true, then this needs to be broadcast far and wide...and whoever said that everyone should get behind this player is correct. This has got to be one of the most blatant abuses of T & C's that I have ever seen, not to mention the (perhaps intentional) inept customer service and management. I am disgusted.
Bryan, Spear, Jet...I hope that one or all of you knows someone who can look into this.