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ok please excuse the venting above, caused by an unhappy combination of alcohol and frustration. Here's the current situation:
I made the original withdrawal ($1160) on 8th August. It wasn't paid, I received 3 emails with the "neteller excuse" promising to pay the next day, it never was, then nothing but silence and inaction.
Over 6 weeks later, on 25th September, I reversed the withdrawal and made a withdrawal of $100, to see if a smaller withdrawal would go through. It didn't. I left this pending for 3 weeks, until 16th October.
I then reversed the $100 withdrawal. My current balance is $1083 (I played a bit, sorry). What I would like is an explanation as to why they haven't / won't process any of my withdrawals or communicate with me on the subject except to offer the lame neteller excuse and then revert to silence. I would also like an assurance that my next withdrawal will be processed.
Casinomeister thanks for your help.
By the way, their software seems to be in-house, it's not something I've ever seen anywhere else.
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