This is more of a sportsbook issue, but 1) there is no traffic in that forum and 2) this applies to casino users as well.
That said, I used the refer a friend to refer a couple random people from the internet to BetWWTS. I received the bonus, wagered it 1x in the sportsbook as required, won, and cashed out.
The next day I received this (read subject as well)
Ok, I send in the required documents.
Now I go to log into my account - does not work. I try 3x. I request password, does not respond and no email sent. I go on live chat and get:
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They claim 24 hour responses, so I will keep the forums updated.