My advise... avoid the stomach ache...
Simply close the account, don't ever visit
PokerTime - Online Poker Games and Poker Tournaments at PokerTime. and live as if they don't exist.
With CD Poker and Poker Time I have experienced the most frustrating gambling experience in my life.
I really think people at Poker Time think they are operating a candy shop or something. Is surprising to see the level of incompetence and even sadder to think that people actually makes business with them.
As far as I know 2 excellent prima poker sites are:
Bet365 and 32red....
Dream pokers staff is actually very well trained but I hate sites without online chat.
As for poker time, I wouldn't recommend not even to my worst enemy to visit that site, they have really shown me what a CS department shouldn't be.