I
PAB'ed a week or two ago, but havent heard anything from Bryan. Nothing new from my last post, when CS totally stonewalled me. I do have $300 sitting in my bonus account, which has been untouched since they added it after I finished the
WR. If Bryan can't help, then I'll just withdraw what I had, because there's no way I would give them any more business.
When I deposited, I fired up the live chat and told the CS that I wasnt sure how to get my bonus and that I wanted to play
BJ (since they have a bonus for the sportsbook). She told me "Ok, then go ahead and play". So I did, and here I sit in the situation described above. I'll concede the T&C's did say that you have to play with the bonus money first, but your deposit is segregated from the bonus, so I thought she had set me up with the bonus when I started playing. I've played at enough casinos that I should have known better, but the thing that ticks me off is the CS knew exactly what I was asking for and IMHO was extremely misleading in her reply (and acknowledged that to me in the second chat).
The way they have their bonus system set up (not documented at all, and even when you ask for it you dont get it!) is terrible and I'm afraid will lead to many others being in the same situation. If I lose my
PAB, so be it, but I'd like to inform others about their shadiness and misleading terms.