op probably has 300 bonus funds in the bonus account, which is only accessible through the bonus play tab or some such. i haven't been to the site, but as i understand you play down the 300 in the bonus play account until it is all lost or
wr is met, then finish out
wr with own funds if necessary and endure the 30-day rollover cashout exercise following the
wr.
as
op wagered the 15k in the real money account, therein arises the issue, but in any event, the case should be heard wrt those bets being counted toward
wr. sounds like the shaft though. perhaps plead for a low rollover (4.5 as per cashout terms anyway) to make the bonus funds into cash to mitigate the damage caused by the error? i'd like to see how this one pans out and how cs rates from youwager.