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when it comes to "abusing" bonuses or as it really is exploiting bonuses i personally feel theat there is an element of buyer beware about it.
If the clauses are ambigious that is a clear fault dont get me wrong but I think they are probably within their rights to require you to make the playthrough.
Their logs would suggest that you are not the sort of business to them that they want to support.
That said there are hints beneath this of poor customer service (the interim chat conversation you have no record of and unsympathetic follow up) and unneccisarily ambigious terms and conditions and some of the other information that comes to light suggests that these dudes are best avoided.
Where as i am willing to give casinos a small amount of leway regarding ambigious terms this all builds up to being enough to suggest that given there are loads of casinos out there these ones are best avoided by anyone wanting to cash out at some point without worrying about ambigious requirements being met so thanks for bringing this to light.
That said you clearly do not have good grounds for complaint on this so I would say you should either make the playthrough and get the bonus or talk them into removing the bonus so you can avoid them and take your business elsewhere 15K is a lot of wagering for smallish profits.
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