[awieise]

Hi XXXXXXXX,



Further to my email of the 16th August I am now in possession of all the relevant facts.



Microgaming have undertaken further investigation in respect of the autoplay in the Blackjack Gold Series in light of your feedback.

Further to this subsequent investigation the updated findings are as follows:



1) The Autoplay strategy was playing incorrectly between the 31st July and the 11th August 2006.

2) All the Gold Series versions of Blackjack were examined, with the following three games being affected; Atlantic City, Vegas Strip and Vegas Downtown.

3) The Autoplay was reading the player’s cards correctly but was not reading the dealer up card correctly.

4) The Autoplay was assuming that the dealer always had a 10 valued card as the up card.



I have attached two documents for your perusal; the first shows the hands that you were dealt that were affected by this error and the second highlights (in white) where the errors occurred in the strategy table itself.



In the first document I have calculated ‘refunds’ according to the following rules:

Where the bet has been surrendered incorrectly I have refunded the remainder bet.
Where the bet has hit incorrectly and you have lost I have refunded the entire bet.
Where a stand has incorrectly occurred and you have lost we have refunded the entire bet.


As you will see there have been 59 hands affected with refunds due, based on the above, totaling £52.

Please let me know how you would like me to process these refunds (I can add them to your Casino account or action a withdrawal for you).



Once again apologies for the delay in providing this correct information and thank you for your continued patience.

Kind regards,

Pat Harrison
Operations Director
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