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I was affected by this issue and contacted 32 Red about it. They have not admitted to a problem or compensated me yet. However, King Neptune's did compensate me today. I did not even realize that I played autoplay with their casino. Again I am impressed with King Neptune's. In addition to the excellent support, I have won more at this casino than any other. Their email is below:
Microgaming detected a problem in the Auto Play section of the new Gold
Series Volume 1 BlackJack games.
The games affected were:
Atlantic City Blackjack Gold Series;
Vegas Downtown Blackjack Gold Series; and
Vegas Strip Blackjack Gold Series.
The European Blackjack Gold Series game was not affected.
The dealer was not reading the dealer up card correctly for the
affected
games. This has been corrected successfully.
Together with Microgaming, we have audited players who may have lost
bets.
The dates of the transactions are between 31 July 2006 and 12 Aug
2006.
The following assumptions and resolutions were used to calculate the
outcomes:
• Auto-play ‘Surrendered’ incorrectly: the player will be paid back the
remainder of the bet.
• Auto-play ‘Hit’ incorrectly and the player lost: the player will be
paid
back the entire bet.
• Auto-play ‘Stand’ incorrectly and the player lost: the player will be
paid back the entire bet.
• If the correct Strategy was to double but auto-play Hit or Stand: the
player will be paid the original bet back.
Our audit report shows 2 of your bets may have been
affected. These totaled £1.50 to be refunded to you
covering your losses caused by this problem. We have rounded this up
to
£5 as an apology for any inconvenience.
We hope these credits are lucky for you.
Regards
Micki
Trident Entertainment Group
Support Center Management
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