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Originally Posted by vinylweatherman
Clearly there is a high level of incompetence in both CS and technical at VPL.
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I also experienced a simular thing, though this is going back a while. Hence I don't play at any VPL casinos.
The guts of my issues was their standard loyality points:
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The Platinum Club Loyalty Program is in the hot spot as it claims to be 5 times more lucrative than any other web based casino reward program. Earn 1 point for every $10 wagered, and get $5 for every 100 points earned here at Casino US .
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http://www.casinous.com/loyalty.asp
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Here's an example of a Platinum Club Points Balance Statement:
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Breaking down their above points with their
$5 for every 100 points earned shows that their calculations are way out of whack!
EG - Points redeemed for December: 4,000 points = (they say it $40) should be $200
Math = 4,000 points divided by 100 = 40 x 5 = $200
At the time I was owed something like $150 but after getting the same stupid, BS, idiotic, repsonses from their CSR's I simple didn't play their anymore.
The worst part of this is that they are eCogra sealed. Obviously eCogra's Audit guys in charge of Quality Assurance missed this section
For posterity thought I'd save this copied from
http://www.casinous.com/loyalty.asp )
Please read the following:
With our loyalty program for every $10 wagered players receive 1 loyalty point.
For every 100 points the player receives $5 in casino credits.
These points accumulate during the month are AUTOMATICALLY converted to money and credited to the players account within the first 5 working days of the following month.
When these credits are received players can use them to play with or can even cash them in immediately (subject to the minimum cashin value requirements).
Compare this promotion to other top casino’s and you will find that $ for $ we are offering 5 times or more casino credits than even the best programs.
Except for the initial deposit promotion there are no cashin requirements other than the minimum cashing value of $50.
Example: A player deposits $500 and wagers 40 times the deposit on roulette and 20 times on blackjack.
Win or lose the player has wagered $23’333 (($500 x 40)+
BJ($500 x 20 x 1/3)) and has accumulated 2333 points ($23’333 divided by 10) doing so. At the beginning of the next month the players account will be automatically credited with $116.65 free bonus (2333 points divided by 100 points x $5).
The player is free to use this money to play with or cash-in as the balance is greater than the minimum cashin value.
Platinum Club Points will be paid out to active accounts only.
Platinum Club Points in inactive accounts will become redundant after three (3) months.
If you have any queries, please contact our Customer Service Team via mail: