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Complete incompetence!
Clearly there is a high level of incompetence in both CS and technical at VPL. The URL for casino message of the day is casino specific, and the mailer you showed clearly had the Casino US header, so was NOT a generic newsletter but a casino specific one. CS then added to this miserable state of affairs by trying to explain how the promotion worked at Casino US, to the point of ramming it down your throat with big red letters to "make you understand it will work out in the end" so as to stop bothering them with the display of only 1x points.
I would be mad as hell to have been strung along all this time only to be told it was a big mistake all along and the promotion was never intended to run at that casino. The better loyalty club is ALREADY "paid for" as Casino US do not have any of the ongoing 10% or 15% deposit bonuses the others have, giving this back as better loyalty conversions. There is no need to make players pay twice by aborting the other promotions too!
A few players that do not go round "doing" all the casinos in a group may not actually appreciate that there are sister casinos that the promotion applies to.
VPL - if it is the Casino US newsletter, don't confuse players by headlining promotions that do not count there, save them for the casinos where they DO count (and make sure CS know about the difference between Casino US and all the others so they do not give bad responses to players).
How can casinos, after this, come back on players who interpret general group T & C as "not applying in this case as it is special, clearly an exception" even though they are on the website.
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