Oh I just realised I didn't post this...
Quote:
Our Casino Department have investigated the issue you query and advise the following:
You have profited from Video Poker to the sum of 49.75 and your loss was through playing Black Jack, where you lost all of your deposit amounts.
If you should require any further help or assistance, please do not hesitate to contact us.
Kind regards
Paul U
MANSION Member Services
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Hence they are saying cos I won at video poker and lost the cash elsewhere it doesn't matter they were cheating.
I replied with the email I posted above and got the yes thankyou we passed your feedback on email hence me thinking I am getting ignored.