[chuchu59]

Originally Posted by maxle

Mr Curran is not answering, thats bad :-(

Besides that the casino just keeps my money, I am also disturbed by their long response times and their way of communication:

- To pay my cash out to netteller they took over three weeks. But if you pay money into the casino account it takes some seconds.
- The locked my account without telling me about.
- I had to ask 3 times (via Email) before I got the confirmation from the support that my account was locked.
- I filled the form at Montana Dispute resolution (MDR). After the MDR asking the Casino for a statment, it took 2.5 months until the casino answered.
- The MDR was not ready to look at the facts that the IP-adresses are not matching the countries they told.

By the way, the new forums are nice, but my complaint is not an bonus issue. When depositing I got a bonus, but the casino was paying out a third of my winnings. But they decided to keep the rest of my money because of a strange reason that is not included in the terms and conditions. They never said that this was a bonus issue.
But I dont know how to move this thread to the non-Bonus-issues.

Mr. Curran last visited this site on the 22nd of this month. So it seems he is not on holiday and only chooses not to respond.