[vinylweatherman]

Because this is a listed UK company, you can make a complaint to Trading Standards. I would suggest to the branch that deals with the registered address of the now defunct company. It does not matter if a non-UK national is being ripped off, they will take an interest as it is a UK registered comany doing the ripping off. Trading Standards could ask the company to show evidence that it really does cost them 5% to deal with the currency movements, since this is how the charge has been explained. Finding where the servers are is not too hard to do with the right software, although this really should be available to players as a matter of course. I doubt they are in the UK as there is no licencing structure as yet.
I must admit I am a little puzzled that a UK company has to charge 5% to receive and pay in UK Currency, as they must surely have some UK£ denominated liquid assets to handle UK players.

This may well be a case of "rules is rules" by the casino, with out regard to individual circumstances. In the long run, this attitude will mean they will not attract all the players who are willing to gamble. I note that already it seems that being unable to Drive and travel abroad can seriously affect a players ability to get paid, but what the **** has being unfit/unable to drive or travel got to do with fitness to gamble! I have even found some MG casinos where you can't even register without a drivers licence or passport, as nothing else will do.

My Father has gambled all his adult life on the horses, but as a non driver and not having a passport, could not use the internet to place bets as he would not find it easy getting paid.

I have made a cash-out from Diamond Deal, in UK£, and no fees have been charged as yet, and it was to Neteller within a couple of days for the deposit refund. This has to be a case of where one lives, rather than anything to do with currency alone.