Well this complaint is NOT resolved.
Mainstreet is still refusing to cough up the commission they charged me on my winnings.
The change in terms is too late for them to apply this to my account retroactively. In fact, changing the terms after the fact is an admission that terms were not sufficient to form a valid agreement between us.
I NEVER AGREED TO THIS! These Terms and Conditions form contracts between the parties, and I cannot, under the law of contract, be found to have agreed to what Mainstreet group’s rep now admits were “confusing” terms.
So then what has Mainstreet done to deserve to charge me a commission on my winnings?
Quote:
Please let me explain you that the charge is issued because our main accounts are in US Dollars and every time we make currency exchanges to EUROS & Great Britain Pound we have to pay an overprice in the exchange rate it is used for the conversion.
Unfortunately, we are not able to refund you the amount deducted because of the reason stated.
Kind Regards,
Summer Blair
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Maybe the “main” accounts are in $US, but she didn’t say they didn’t have accounts in GB pounds or euros! The problem with this cover story is that Mainstreet group doesn’t
NEED to pay an overprice on currency exchange rates, it
CHOOSES to pay an overprice on the exchange rate. The Mainstreet group casinos in question both state:
“Financial transactions are processed through RX Advertising Limited, 48 Bedford Road, Ruislip, Middlesex, HA4 6NA, UK;
owner of this casino.”
http://www.diamonddealcasino.com/aboutus.php
http://lasvegasusacasino.com/about_us.php
So the reality here is that I deposited in GB pounds, I wagered in GB pounds, and I was paid in GB pounds by a British company. It appears that RX Advertising Limited, a British company and the owner of these casinos, is the party profiting from this “confusion” by selectively overcharging the patrons of its subsidiary casinos. Since RX Advertising Limited has unfairly profited at my expense, how can I file a complaint against this company with British authorities?
And no Bryan, I still don’t understand why this group of casinos is on the recommended list here. Their rep here appears to think I am stupid, and she is very mistaken. The problem is not that they are “unable” to refund the commission on winnings they charged, the problem is that
RX Advertising Limited, the owner of the casinos, REFUSES to pay me what I won!