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Hi LRDell,
Firstly please PM me your account number and I'll look into your account problems.
In regards to term 8:
You start wagering with the money in your cash account first. Should there be no money left in your cash account but you do have a balance in your bonus account, you can continue to wager with the money in your bonus account.
Lets say you need to wager $300 to release $10 and you have a balance of $50 in your bonus account and $0 in your cash account, you hit the $300 wager your balance will then be $10 in cash account and $40 in bonus account.
I hope this clarifies things.
Kind regards,
The Palace Group
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