Belgamo,
I wanted to follow up with this situation to ensure that the issue has been resolved. The bonus has been credited in our
RTG account for you to use as you see fit. We apologize for the inconvenience that this may have caused.
One of our top priorities at VIP is to ensure that all of our customers have a positive experience while playing in our casino. Please feel free to contact me if you have any further issues with our product.
Thank you,
John