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Originally Posted by mitch
This case is simple isn't it?
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I agree that it's simple.
Player deposits real money into her King Neptune account, trusting that they'll pay her if she wins.
She makes an honest mistake, and plays a game that had become excluded the night before.
She happens to win.
Had she lost, King Neptune would not have refunded any of her money. But because she won, King Neptune confiscates all her winnings.
Not only from her excluded game, but from all her non-excluded games as well.
King Neptune is certainly within its rights - as you guys keep insisting.
After all, they wrote the T&C's, and it's in their "sole discretion."
And it's not like there's some court out there, that piecar can appeal to.
As a practical matter, it's within King Neptune's "sole discretion" to pay piecar - or any player - whether they write that in their Terms and Conditions or not.