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This case is simple isn't it?
Follow the bets.
Player starts with £400, makes a bet on a game which is excluded. Player wins but the winnings are automatically voided still leaving the player with £400. This sequence of bets continues and the player obviously never builds up any 'pot' of winnings they are being voided one after the other.
Finally, the player plays a non excluded game, she still has the £400 she started with and bets it all on the first play, she loses, she now has nothing.
Anything that happens after this event is irrelevant, just play money after this I am afraid.
Two things also bother me about this case. She denies being aware of the T&Cs but plays in GBP. The sort of thing only clued up players do in a serious hunt for bonus money. Then on the first play on a non-excluded game bets exactly her deposit and bonus money in one go. If this wasn't the table max (and I don't know this) then what are the odds that this was just a coincidence? Any of you gamblers out there like to lay odds on this happening by accident.
The Casino has subsequently given the player a gift of £400 to play again and the player comes whinging to the board. Is she jokeing this is a kind offer by the Casino IMO.
Mitch
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