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Originally Posted by RobWin
Jetset, maybe you can enlighten me and some others here.... I am surprised that no one else has asked this yet but for eCOGRAs sake maybe the bigger picture questions should be:
1. What in the hell is eCOGRA actually approving their seal at these casinos for? ie; Integrity; Safe site; Consistent payout; Responsible operator conduct.
2. Does eCOGRA not actually do web searches of the casino before they are getting ready to approve for seal just to check and make sure that the casino site or web searches are not advertising this BS?
3. Does eCOGRA not ever police or follow up on searches to periodically check in on the sites that they have seal approved?
4. Does eCOGRA give seal approval and then never check on casino unless some issue is raised?
5. What do they do the rest of the day? LOL
Thanks Jet
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Good questions, which I will try to answer from my own knowledge, although eCOGRA is obviously a more appropriate entity to which these could be addressed:
Q1: Yes, all of these are goals of the seal process: Quote: Integrity; Safe site; Consistent payout; Responsible operator conduct. Unquote.
Q2: As far as I know the suitability for the award of a seal is based on probity and other business and financial checks together with on-site inspection of all operational systems by the independent auditors eCOGRA hires for this purpose. The report from the auditors is then studied by the three independent directors responsible for seals (Hirst, Galston and Catania) who make the final decision to award or send the report back for further specific attention. I would imagine web searches would be part of such a process, but I'm not privy to the detailed content of the checks carried out and I simply don't know. This is the sort of question better posed to eCOGRA direct imo.
Q3: Yes. There's a regular review and report to the directors process, again carried out by the auditors. Ongoing monitoring of transactions through the (contentious) TGTR process is also in effect. And complaints addressed to the CEO and FGA are dealt with as part of the administration set-up.
Q4: See answer to Q3.
Q5: eCOGRA's permanent staff consists of the CEO and the FGA. That's it. They have a pretty busy day dealing with the administrative side of eCOGRA, liaison with external bodies, advising seal holders, dealing with complaints to the FGA, doing the bidding of the directors (especially the independent directors who are mainly responsible for operational issues but are not actually full-time at eCOGRA) and other stuff I don't even know about. Along with seeking an independent perspective, this is why they outsource most of their checking, inspection and monitoring.
That's my best shot at answering your questions, RobWin - as I say eCOGRA may be the better place to direct anything further you need to know.
I will say this, however. In my personal experience Andrew Beveridge is one of the most professional and conscientious managers I have come across in this industry, and he is a hard worker with good player sensitivity. He is always prepared to tackle issues by raised by anyone with a problem and bring these before the directors to whom he reports.