1. When you email customer service what is the average time it takes to get a response?
Within ten minutes, usually five.
a. Does it take longer on weekends?
Not noticably, but can't remember doing it recently.
2. How long do you think it should take? What is acceptable?
Within thirty minutes
3. When you hit "reply" to a promotional email from the casinos, what percentage receives a reply back? In other words--does the "reply" email address actually go to the casino?
Yes
Which casinos are the best, and worst, in replying to emails?[/quote]
32RED, by a mile (see above), also Roxy Palace and Spin Palace recently following Darran's intervention here. Worst, Belle Rock - and the time I emailed Captain Cooks... Still waiting I think 