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questions about customer service for players.
In an attempt to improve customer service by enlightening the casinos, please answer a few simple questions:
1. When you email customer service what is the average time it takes to get a response?
a. Does it take longer on weekends?
2. How long do you think it should take? What is acceptable?
3. When you hit "reply" to a promotional email from the casinos, what percentage receives a reply back? In other words--does the "reply" email address actually go to the casino?
Which casinos are the best, and worst, in replying to emails?
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rj314
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