A friend of mine has registered today to give her feelings on the Casino Bonus that had its terms changed twice today.
She played the bonus about a week or two ago and had it credited to her account soon thereafter......
She had not withdrawn and was playing some poker when she got this email today.
Quote:
Thank you for playing at Purple Lounge and we hope you are enjoying the Purple Lounge Experience. We are writing to you to let you know that unfortunately your casino bonus has been paid in error. Your bonus payment was made based on your wager requirement including Blackjack. The terms and conditions clearly state that the match deposit bonus excludes the following games for the wagering requirements:
Roulette, American Roulette, Baccarat, European BlackJack, Atlantic City Blackjack, Vegas Strip Blackjack and Craps
You are a valued member of Purple Lounge and as a gesture of our commitment to our members, we will honour the payments up to the value of $300, whether earned on games outside the promotion or not. Obviously, you will not receive any further bonus payments for wagering requirements met on non-qualifying games.
We do appreciate your understanding in this matter and apologise for any inconvenience caused by these incorrect payments. We hope that you continue to enjoy playing at Purple Lounge.
Best Regards
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So not only did they screw her, they told her that she violated the terms and they did her a favor by not taking away more.
Can U say retroactive! I wonder if they will be withdrawing money back from peoples neteller accounts that have already withdrawn?