Hi,
I am having the exact same problem with Bet Fred! I made a cash in and Bet Fred asked me to provide a copy of my ID and a recent utility bill. I e-mailed them a scanned copy of both...they would not accept them. Said they had to be faxed. I did not have a fax machine so I went and bought one and faxed them what they wanted. Here is the response from Bet Fred:
Dear Stephen,
Thank you for contacting Betfred Casino.
We have received your documents and after being checked you have failed the security check.
We will not be approving your cashout request and have returned your original deposit back to your Neteller account.
Betfred does not wish to offer you an account in the future so it will remain closed. We now consider the matter closed.
Regards
Casino Manager
Betfred Casino and Poker
www.betfred.com
I aksed them how I failed their security check and they did not answer. They still haven't answered.
Bet Fred does not like to pay their winners. I am really hoping someone can help.
-Stephen