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3. The logs I presume you are referring to are those of the last 2-3 years based on an unsubstantiated claim from someone who himself is not willing to provide any proof. If he gives us good reason then of course we should expect to see the logs.
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Can we get away from the Kengam thing? The fact that the game wasn't reliable for a period in 2006 is reason enough for concerned players to want the logs for earlier years to be checked. That is the "good reason". EH should be bending over backwards to reassure concerned players.
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They then opined that they would like to see this resolved as soon as possible, as it was understandably affecting their business.
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I'll bet they would. They can step up to the plate and start making public statements on this thread any time, it's open 24/7. The "what's the point in me saying anything because you'll just all jump down my throat / hang me out to dry anyway" justification for their silence is one I wouldn't let a sulking 8-year old get away with. It certainly isn't an appropriate (lack of) response from a company of their size handling the amount of clients' funds that they do and dealing with an issue of this nature. In what other industry would a similar sized company be allowed to get away with adopting this attitude? They'd be hounded by the press, industry watchdogs and any other concerned authorities. Keeping quiet and hiding behind a voluntary third party wouldn't be an option. No reputable company would even try it.
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The first statement came well after the software update apparently fixed things. Needless to say the statement was blatantly incorrect - so I will try and determine exactly what happened and on what timeframe. I stand corrected yet again
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Why on earth would you try and determine anything? Simply invite EH to address the matter on this thread. Don't they have a
PR guy? Why not? I thought you were just checking the code. If you choose to be the messenger on all issues, don't complain when the flak comes flying at you. EH seem to be successfully evading all their responsibilities when it comes to responding to the legitimate concerns of their customers.