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Yes it was definitely an honest mistake. I don't think anybody denies that. But it is still up to their discretion to pay or not, so I am not going to attack them over it.
If you played only allowed games, you probably wouldn't have hit 8000 GBP, so it didn't really cost you anything.
The lessons to be had are: hit those bonuses before they change, and copy the T&C page when you receive the bonus.
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