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When the code was put in my hands, you have to wonder what the casino must've been thinking:
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You also have to wonder what the players are thinking . . . how do we or even you know that this is the actual code that was used. The only entity with an interest in covering something up is EH and guess who controls access to the evidence . . . EH. If this was truly an isolated incident, then provide the log files over the past few years to prove it. Until that is done, I give no credence to anything they state.
Bottom line for me, even if I accepted their explanation, is that there are plenty of other casinos that have not royally screwed over players with botched code and then tried to cover it up with a lame knee-jerk excuse that was blown out of the water and had to be retracted.
I have never deposited at EH and I never will and I will actively discourage my friends and acquaintances from ever playing there.