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Purple Naomi
Hi everyone,
I have just had a look at this posting and all your replies and suggestions etc.
I am not replying to make excuses about what has happened to these members. We are a new site and we are still adjusting. We also did experience some technical problems regarding support emails last week which did cause some problems. Of course this is no reason for people not getting replies. If you have emailed Purple Lounge support and not received a reply I apologize greatly. There are improvements going on within the company at the moment which I am sure will improve our customer service response which include technical improvements and also staff improvements.
As to the casino bonus. The bonuses are credited every 24 hours. At the moment it is not automatic so there may be delays but please be reasurred that we will credit your account if you have met the wagering requirements.
As I said, I am not trying to make excuses and I apologize for any shortcomings you have experienced. I hope that these problems will be a thing of the past and this does not effect your judgement of our site as we have lots to offer. If you have any other questions or if there is any reason at all, please do not hesitate to get in touch with me personally.
Thank you,
Naomi
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