[Big_panaso]

HI.

I opened an acocunt with betfred about 2 months ago, deposited 250GBP and played with the sign up bonus, finishing with 2,400GBP.
not a big amount for a sportbook like betferd, right?
They asked me for documentation, I sent them passport and utility bill but they refuses to pay!!

here is thier responce:

¨There were discrepancies in the documentation you provided and as such you have failed our security investigation.¨

I asked the manager to explain me in plain English, what do they mean by that. I mean, I sent the very same documents to several casinos and all casinos (in some I won bigger amounts) accepted them without any problem only this casino would not.

they refused to answer me and all I got was my deposit back.

now, I really don´t know what to do with these guys.

I filed a complain with playtech but according to what I read here they are not suposed to be very helpful.

any ideas?