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Originally Posted by spearmaster
I have been assured that their controls have been dramatically tightened up - and I hope to hell they meant what they said because this mistake WAS preventable and I sure as hell don't want to see them slip up again.
And frankly - if it does happen again they will have absolutely no defense, I don't personally believe in a three-strikes rule. I personally spewed a lot of venom at them in the first call I had with them and, to their credit, they accepted this and did not try to defend their actions.
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Yes, I too hope it doesn't happen again.
I also hope it never happened before this incident.