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They loaded bad code on that day. There was a bunch of other new code relating to tournaments that was loaded up at the same time.
As for controls, I have no idea how strict their controls were before this happened, I'd assume there were reasonable controls in place but sometimes one slips by and ... well, you know...
I have been assured that their controls have been dramatically tightened up - and I hope to hell they meant what they said because this mistake WAS preventable and I sure as hell don't want to see them slip up again.
And frankly - if it does happen again they will have absolutely no defense, I don't personally believe in a three-strikes rule. I personally spewed a lot of venom at them in the first call I had with them and, to their credit, they accepted this and did not try to defend their actions.
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