Quote:
|
Originally Posted by piecar
I read the Terms & Conditions at King Neptunes website and the only video pokers on the list of excluded games were Aces video poker and jacks or better video poker. Deuces Wild was NOT on the list of excluded games in regards to the bonus money.
|
When did the
OP read these T&C? Some people are assuming it was the night before the deposit was made.
Quote:
|
Originally Posted by piecar
I deposited and played on April 1st in the evening.
I played slots, cyber stud poker, tri card poker, and deuces wild video poker.
They sent me an email that they changed their terms at midnight on March 31st.
I told them, "Look, I saw different terms and I played by the rules so why are you doing this to me?!?"
I had more than 8000 GBP in my account and they reduced my balance to ZERO. I don't know if what they are saying about the Deuces Wild is true or not; all I remember is that I before I played only Aces and Jacks or Better video pokers were excluded, but deuces wild was okay.
The only thing I am guilty of is an honest mistake.
Even if they are right and they changed terms hours before I deposited and played, is it right to just void my winnings? Where is the goodwill? Someone wins big at your casino and you just decide just not to pay them?
King Neptunes told me that they informed eCogra of the situation. I haven't heard anything from eCogra so I assume that they are siding with King Neptunes. But I think eCogra is a sham anyway, especially after reading all of the complaints against them in the online forums...
If anyone can help me with this, I could sure use the help.
|
What isn't said here is if King Neptune's refunded the player their original deposit or left it in the account for them to play accepted games. If the deposit is left in the account, or even refunded for that matter, what's wrong with that?
Everyone jumps on a casino to follow their T&C, but when a player doesn't follow it, you want the casino to demonstrate "goodwill" and let the player keep winnings?
It's a two-way street here, people, where
both parties have to follow the T&C at the time money is deposited and a bonus is given. If the player doesn't have hard proof (a screenshot) of the T&C at the time they deposited, then this should be chalked up as a lesson learned.
Quote:
|
Originally Posted by thelawnnet
Yes it costs money for the casino not to enforce every clause and subclause to their letter, but through such decisions reputations are built.
|
And if the casino
doesn't enforce their T&C, then they're hit with abusers and scammers who know they can take advantage of the casino. I don't think any casino wants that type of "reputation."