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Originally Posted by jetset
This is a reputable group with a fair and professional management, and as we have all so frequently commented, the T&Cs in force at the time of deposit and wager are those that count.
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This is not really all that fair and professional now though is it.
The 'if you play any of these games we will confiscate all your money' clause is a particularly egregious one, and one that most reputable casinos steer well clear of.
Clearly he should have read the terms when he signed up, but you can't help feeling that this situation would not have arisen at a truly regulated and customer-focused casino such as Ladbrokes.
It is very sad when casinos feel they can operate an 'oops, you made a mistake, now all your money belongs to us HA HA HA' policy.
Certainly it is not exactly encouraging for this player to go back in the future, but I believe the decision has been made on a callous 'this player is unlikely to make us that much in profit', so better just seize his winnings.
Players make mistakes, and it is a mark of a truly reputable, fair and professional group that they do not exploit them.
Yes it costs money for the casino not to enforce every clause and subclause to their letter, but through such decisions reputations are built.