You may look up Bonus offers and Terms & Conditions to compare with other casinos before deciding to play but once you've decided to deposit, you must return on their site and c&p the rules; or at the very least, make sure nothing has changed. Based on the email, you have deposited on the evening of April 1st while rules were changed at midnight on March 31st. That's the next day. Promotions don't last forever and rules may change. I could go to a land-based casino and hear of a promotion without using it. If the following day, I return to use it but the offer is not valid anymore or the rules pertaining that offer would differ, what exactly would their obligations be? Whose responsibility is it?
In the case of King Neptunes, to claim the bonus you have to return to the website and enter a code. You had the opportunity to look up the rules then.
"
Wagering requirements and game exclusions apply according to the date you claim your bonus and not the date you registered at the casino."
Although this does not apply to you since you've registered and deposited the same day, it is written to avoid such confusion. You have to abide by the rules stated at the moment you make your deposit.
"
If you play any of the restricted games, which subsequently results in winnings, this play will not fulfill/complete the play through conditions. These winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group." (my emphasis)
Have you won more than $8,000 playing Deuces Wild and other restricted games? If not, your account balance shouldn't go down to zero.
Slotster and Elscrabinda, the casino doesn't have to give bonuses. And when they do, they don't have to be the most generous. They can put up the rules they want without being considered rogue. And I would play there or anywhere else I know I will get paid if I follow the rules. 32Red had the worst initial deposit bonus and rules (they've improved on it now) and no one would claim this was a rogue operation. They've also changed their minimum wagering on Club Rouge monthly bonus (I believe it was $3600; now at $5000). Could I withdraw claiming the previous rules? You weren't allowed to play any Progressive slots before the minimum requirements were fulfilled; I don't see that in their T&Cs anymore but what if they had modified their rules the other way around and I would have won a jackpot in a Progressive? Would it be fair to give it to me considering I broke their rules? Again, what would be reasonable? 24 hours? 48 hours? 7 days? Who decides? Sorry guys but this is a question of opinion on the generosity of a bonus and its rules, not of roguedom behaviour. If you don't like the T&Cs, don't use the bonus. Piecar could get something back as an exception.
Hey look! My post is pro-casino. I must be chummy with the operator
I know this is disappointing, Piecar. But despite what the one hostile poster wrote, Bryan Bailey will give it a shot if you file a
PAB. But your first step should be to PM the Trident rep and discuss the matter with him, as Pinababy has suggested. Avoid antagonism and see if you couldn't come up with a settlement you'd be happy with.
Good luck.
Max