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Originally Posted by piecar
Even if they are right and they changed terms hours before I deposited and played, is it right to just void my winnings? Where is the goodwill? Someone wins big at your casino and you just decide just not to pay them?
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Unfortunately the casino will almost certainly get away with this. eCOGRA will rule in their favour if the casino's actions are even vaguely covered in the terms and conditions (all the way to accepting the cover-all "bonus abuse" terms). To be fair to King Neptunes, though, the terms are pretty clear here (this is another trap for players to watch out for - at many casinos it's fine to play any games but they just don't count to the
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If you play any of the restricted games, which subsequently results in winnings, this play will not fulfill/complete the play through conditions. These winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group.
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That said, they have the discretion not to remove your winnings and in the light of the fact you played only hours after the terms changed I definitely think they should display some good will by restoring your balance and asking you to complete wagering if you haven't already.
Failing that, it'd be worth trying to confirm exactly when they did change the terms (perhaps some other player noticed?) - casinos often don't do this immediately and it's also possible your web browser didn't load the updated page.